Returns & Exchanges

At Joseph Saidian & Sons, we strive for complete satisfaction with your fine jewelry purchase; if you are not entirely pleased, we offer a 14-day return window for eligible items in their original, unworn condition. Please note that custom commissions and altered pieces are considered final sale and cannot be returned or exchanged.

1

Request Authorization

Contact our concierge team at [email protected] within 14 days of delivery to request a Return Merchandise Authorization (RMA) number.

2

Secure Packaging

Place the item in its original presentation box and secure it within a sturdy shipping carton, including all original certificates and documentation.

3

Insured Shipping

Affix the provided prepaid shipping label to your package and drop it off at an authorized carrier location; all returns must be fully insured during transit.

4

Inspection and Refund

Once our master jewelers verify the item's condition and authenticity, your refund will be processed to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing